Refund policy
REFUND POLICY
Refunds & Returns for Bespoke Canvas Art
Because all of our canvas wall art pieces are custom printed, hand-framed, and built to order exclusively for you, Home and Decor PH does not accept returns, exchanges, or cancellations for change-of-mind purchases once production has commenced.
Because all of our canvas wall art pieces are custom printed, hand-framed, and built to order exclusively for you, Home and Decor PH does not accept returns, exchanges, or cancellations for change-of-mind purchases once production has commenced.
We highly encourage our clients to double-check their chosen artwork designs, frame variations, and wall dimensions before finalizing their orders.
Damaged or Defective Items
Your satisfaction is our absolute priority. We take great care in securely packaging our premium framed canvases, but in the rare event that your art arrives damaged during transit or possesses a clear manufacturing defect, we will issue a replacement at no extra cost to you.
Your satisfaction is our absolute priority. We take great care in securely packaging our premium framed canvases, but in the rare event that your art arrives damaged during transit or possesses a clear manufacturing defect, we will issue a replacement at no extra cost to you.
To claim a replacement for a damaged item:
- Contact us within twenty-four (24) hours of receiving your package via our official social media channels or email.
- Provide your Name, Order Number, and clear photographs/videos of the damaged canvas and its shipping packaging.
- Once reviewed and verified, we will prioritize fabricating and dispatching a brand-new replacement canvas for you.
WARRANTY POLICY
60-Day Limited Warranty Policy
Our customized canvas wall art comes with a 60-day limited warranty starting from the date of delivery.
What is Covered:
The warranty covers manufacturing and material defects, including:
Frame warping or joint separation.
- Loose or sagging canvas.
- Print/ink defects not present in the original file.
- Physical damage discovered and reported immediately upon delivery.
What is Not Covered:
-
Environmental Wear: Fading, warping, or mold resulting from exposure to direct sunlight, high humidity, moisture, or extreme temperature changes.
- Mishandling: Accidental punctures, tears, scratches, or drops after a successful delivery.
- Image Quality: Blurring or pixelation caused by low-resolution files submitted by the customer.
- Change of Mind: As these are permanently customized items, we cannot accept returns or exchanges for sizing mistakes or personal preference changes.